Frequently Asked Questions

FitDesk is an all-in-one application designed for sports and nutrition professionals. It centralizes client and prospect management, training program creation, nutrition plans, client feedback, the calendar, messaging, and document sharing.

FitDesk is designed for all sports coaching and nutrition professionals: sports coaches, personal trainers, strength and conditioning coaches, sports physiotherapists, nutritionists, dietitians, professional clubs, and more.

FitDesk adapts to both independent professionals just starting out and larger organizations managing multiple coaches and a high volume of clients.

Yes. FitDesk works on smartphones and tablets via your web browser. An Android app is also available on the Google Play Store, for both you and your clients. There is no iOS app at this time: on iPhone, use FitDesk in the web browser.

Yes, your clients have their own access, in the Android app or from their web browser, to view their programs, track their sessions and meals, and communicate with you directly.

Yes, creating training programs and nutrition plans is optimized for the desktop web version. For these tasks, we strongly recommend using FitDesk from a browser on your computer.

FitDesk allows you to create and manage your clients, track their progress, assign training programs and nutrition plans, view their session and meal history, and communicate with them directly from the app.

Yes, you can create tailored programs by defining the duration, frequency, sessions, and exercises. Once the program is created, it is sent directly to your client.

Yes, FitDesk allows you to create comprehensive nutrition plans with fully customizable days and meals, then send them to your clients in one click.

Yes, you can duplicate your training programs and nutrition plans and adapt them to each client. You can also save sessions and day templates to reuse them whenever you need.

From the app or their web browser, your clients can view their daily programs and plans, log their training sessions and meals, and submit them directly to you so you can track their progress in real time.

Yes, FitDesk includes a sales pipeline to manage your prospects, from first contact all the way to conversion into a paying client.

From “My files”, upload a document (25 MB maximum: PDF, images, Word, Excel…) and choose who can see it: specific people, all your athletes or your organization. Every file is scanned by an antivirus, and you can see who opened it. Your athletes can also send you their documents. Each user has 50 MB of storage, each organization 250 MB.

25 MB per file. Accepted formats: PDF, JPEG, PNG, WebP, HEIC, Word, Excel, CSV and text; the format is checked on the file's content, not its extension, and every file is scanned by an antivirus. Storage: 50 MB per user, 250 MB per organization. A deleted file stays in the trash for 30 days and still counts toward your storage.

From “My files”, with “Send a document” and their coach as the recipient. The document then uses the coach's storage. The athlete can withdraw it at any time: the coach loses access and the file returns to the athlete's library.

A shared calendar: athletes see their scheduled sessions and meals, their own events, those set by their coach and those of their organization. Coaches switch between “My agenda”, “My athletes” and “My organisation”. Reminders are sent the day before at 6 pm (Paris time) or one hour ahead, in the app and by email (adjustable in “Settings”, “Reminders” card).

One way, read-only. In “Settings”, “Calendar subscription” card, you get an address to add to Google Calendar, Outlook or Apple Calendar: the FitDesk events you are invited to show up there. What you create in your personal calendar does not flow back into FitDesk.

Yes, your coach sees your calendar, care appointments included; a banner tells you so. In the overview of all their athletes, these appointments appear without their title.

Yes, through the AI connector. Add the address https://mcp.fitdesk.io/mcp to your assistant (Claude, ChatGPT or any MCP-compatible assistant), then authorize it on the FitDesk screen that opens. You can see and remove this access at any time in “Settings”, “Connected AI agents” card. Sensitive actions are submitted to you for confirmation, and health data is only accessible to the athlete's own agent. The data the assistant reads is sent to its provider.

In “Settings”, “Connected AI agents” card: for each assistant, the authorization date, last access, its activity and “Remove access”, effective immediately. Without use, access expires after 30 days of inactivity. Some actions are always refused to any agent: permanent deletions, signing a legal document, changing your password or email, account deletion.

Milo is the assistant built into FitDesk: it answers your how-to questions and drafts exercises and meals. The AI connector plugs your own assistant (Claude, ChatGPT…) into your account: FitDesk does not ship that AI, and the data it reads is sent to its provider.

Not yet: client billing is not available in FitDesk at this time.

Yes. From the “My Subscription” menu, request a plan change: the request is processed by the FitDesk team, so the change is not instant.

From the “My Subscription” menu, request cancellation. With no commitment and no fees, it is processed by the FitDesk team.

French and English. To switch language, click your name at the top right, then “My profile”, “Settings” section.

In “Settings” (your profile page), “Deleting my account” card, click “Request deletion”: our support team processes your request within thirty days. Without the app, the procedure is described on the “Delete my account” page of this website. Documents an athlete has sent to their coach remain with the coach.

Several options: Milo, the assistant available at the top of the screen, answers your how-to questions; the “Help center” (“Message” tab) and the “Support” conversation in “Messaging” put you in touch with the team; you can also write to support@fitdesk.io or use the Contact page of this website. Response time is 1 to 2 business days.

Yes, that's possible. Contact us through the “Support” conversation in “Messaging”, at support@fitdesk.io or via the Contact page. The change will be made within 1 to 2 business days.

Yes, contact us through the “Support” conversation in “Messaging”, at support@fitdesk.io or via the Contact page, and we will process the transfer within 1 to 2 business days.