You may ask for your FitDesk account and its associated data to be deleted at any time. This page explains how, whether or not you have the application installed.
How to request deletion
From the application or the website: open your profile, go to the “Deleting my account” section, and confirm your request.
Without using the application: write to contact@fitdesk.io from the email address linked to your account, stating that you are requesting its deletion.
Your request is reviewed by our support team, which handles it within thirty days.
What is deleted, and what cannot be
Our support team determines, case by case, what can be deleted or anonymised in the light of our legal obligations. Two points are worth knowing before you make your request:
Documents you have sent to a coach remain theirs: they are part of their record and are not removed from their library.
Some data is retained where the law requires it, in particular accounting records and evidence of acceptance of contractual documents. The corresponding periods are set out in our privacy policy.
For any question about this procedure, write to us at contact@fitdesk.io.